At Veltronjk, S.A. de C.V. we treat your personal data with the care we would like to receive. This document describes what data we collect, why, and what options you have about it.
1. Data controller
Veltronjk, S.A. de C.V., with address at Av. Paseo de la Reforma 250, Floor 12, Colonia Juárez, Cuauhtémoc, 06600 Mexico City, is responsible for the processing of personal data collected through veltronjk.com. For any inquiry, write to contacto@veltronjk.com.
2. Data we process
We only collect the data you provide when using the contact form (name, email and message content) and the minimum technical data necessary to deliver the service (IP address, browser type and pages visited). We do not request sensitive data or financial information.
3. Purposes
Data is used to reply to your inquiries, handle rights requests, maintain site security and, where applicable, produce aggregate usage statistics. We do not make automated decisions with legal effects on you.
4. Legal basis
We process your data based on your consent (contact form and optional cookies), on the legitimate interest of keeping the site secure, and on compliance with legal obligations applicable in Mexico, in particular the Federal Law on Protection of Personal Data Held by Private Parties.
5. Retention
Inquiries are kept for a maximum of twenty-four months from the last interaction, unless there is a legal obligation to keep them longer. Technical data is stored for short periods for security and diagnostic purposes.
6. Third parties and transfers
We use technology providers that act as data processors (hosting, email, audience measurement and Google Ads advertising). These providers may be located outside Mexico and only process data under our instructions and appropriate contractual clauses.
7. ARCO rights
You can exercise your rights to access, rectify, cancel and object to the processing of your data at any time, as well as withdraw the consent granted, by writing to contacto@veltronjk.com. You may also contact the National Institute for Transparency, Access to Information and Protection of Personal Data (INAI) if you believe your rights have not been properly addressed.
8. Security
We apply reasonable technical and organizational measures to protect personal data against unauthorized access, loss or alteration. No internet-connected system is completely immune, which is why we work with a continuous improvement approach.
9. Changes to this policy
We may update this policy to reflect regulatory changes or improvements to our processes. New versions will be published at this same URL indicating the update date.